You want care that fits your life, not the other way around. YOURx Health was built for that. Evidence-based longevity medicine, physician oversight, and medications delivered discreetly to your door, all through a simple online experience.
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Below is your step-by-step guide to how our virtual care works, what we can prescribe, how delivery and billing operate, and what to expect if a prescription is not the right fit. You will also find quick prep tips and an FAQ on privacy, labs, and state availability.
Start with a quick, secure intake
Getting started is fast. You complete a secure online medical questionnaire that covers your health history, symptoms, goals, and current medications. This standard intake does not require a video call.
- What to have ready: a list of medications and supplements, prior diagnoses or surgeries, and recent labs if you have them.
- Timing: many intakes take about 10 minutes to finish.
After you submit your intake, a licensed physician reviews your information and applies clinical criteria and state telemedicine rules. Completing intake does not guarantee a prescription. Your safety and eligibility come first.
Physician review, no video required for standard intake
A physician evaluates your case and determines next steps. For many patients, the initial decision can be made from your written intake alone. If the clinician needs more detail or an exam component, we will schedule a brief follow-up, which could include messaging, a call, or a video check-in. Our goal is to keep it simple while staying medically appropriate.
- Typical timeline: physician review often occurs within one to two business days. Exact timing can vary based on volume, state requirements, and whether additional information is needed.
If a prescription is appropriate, it will be issued by a licensed provider and routed to a licensed pharmacy for fulfillment. If it is not appropriate, we will explain why, outline alternatives, and recommend next steps such as lifestyle changes, updated labs, or in-person evaluation.
What we can and cannot prescribe
YOURx Health focuses on longevity-led telemedicine, metabolic support, hormone optimization when appropriate, and related therapies under physician supervision.
Common categories we may prescribe when clinically indicated include:
- GLP-1 weight management options such as semaglutide, and discussion of tirzepatide where appropriate
- Hormone optimization options such as testosterone therapy, or alternatives like enclomiphene when fertility preservation is a goal
- Peptide therapies under physician guidance
- Sexual health medications when safe and appropriate
- Hair health medications such as finasteride with counseling on risks and benefits
We do not prescribe controlled substances like opioids. Some treatments require recent labs or additional screening to ensure safety. Your provider will guide you.
If you are exploring medical weight loss or want to understand GLP-1 options, read about our semaglutide care and how virtual care supports adherence and monitoring in our overview of the GLP-1 weight loss program.
From approval to doorstep delivery
Once a provider approves your prescription, the order goes to an FDA-registered pharmacy partner. Medications are shipped discreetly to your address with tracking. Most orders arrive within a few business days after pharmacy processing, though timing can vary by medication, state, and carrier.
If cold chain is required, we ship with temperature control to protect medication integrity. You will receive instructions for use, storage, and what to do if a dose is missed.
Subscriptions, refills, and follow-ups
Many therapies benefit from steady adherence. When appropriate, you can enroll in a subscription for automatic refills. Before checkout, you will see the initial charge, the recurring amount, and the billing cadence. Subscriptions auto-renew unless you pause or cancel before the next billing date in your customer portal.
- Refills: managed through your account, with reminders when labs or check-ins are due.
- Follow-ups: your clinician may request periodic labs or touchpoints to confirm safety and effectiveness. Frequency varies by therapy.
- Billing: YOURx Health is self-pay and does not accept insurance at this time. Taxes and shipping appear at checkout. You can keep a card on file for faster processing, and you are not charged until medication is processed by the pharmacy.
If you are considering hormone optimization, your clinician can explain delivery options, dosing guidance, and at-home care details.
What happens if a prescription is not appropriate
Your physician will explain the clinical reasoning and discuss safe alternatives. Options may include:
- Additional labs to clarify the picture
- A non-prescription approach such as structured lifestyle changes or supplements
- A different medication with a better safety profile for your history
- Referral for in-person care if telehealth is not suitable
Your care plan is individualized. We will not prescribe if it is unsafe or unlikely to help.
Practical prep tips for your first consult
A few simple steps help you move faster and minimize back-and-forth:
- List every medication and supplement you take with doses and timing.
- Gather recent lab results, especially hormone panels or a metabolic panel test if available.
- Note symptoms with timelines, what worsens or improves them, and any past treatment responses.
- Add clear goals, such as improving sleep, reducing cravings, or restoring morning energy.
If you would like structured support for metabolic health and appetite control, review our medical weight loss.
How fast you can start
Most patients can move from intake to decision within one to two business days, then to pharmacy processing and shipping soon after approval. Your exact start date depends on clinical appropriateness, state rules, lab needs, and medication availability. We will keep you informed at each step.
FAQ
Can I get a prescription online without a video call?
Yes. For the standard intake, no video call is required. A physician reviews your questionnaire and may request a quick follow-up if needed for safety.
Which medications can telehealth prescribe, and which are off limits?
We may prescribe longevity-focused therapies such as GLP-1 options, peptide therapies, sexual health medications, hair health medications, and hormone optimization when appropriate. We do not prescribe controlled substances like opioids.
How does doorstep prescription delivery work?
After approval, your prescription is filled by a licensed pharmacy and shipped discreetly to your home. Most orders arrive within a few business days after processing.
How fast can I start after intake and physician review?
Often within one to two business days for the initial decision, followed by pharmacy processing and shipping. Timelines vary by case.
How do subscriptions, refills, and follow-ups work?
Eligible therapies can be placed on subscription with clear pricing and cadence shown before purchase. Refills and check-ins are managed in your portal. Subscriptions renew automatically unless paused or canceled before the next billing date.
Do you serve my state?
We currently serve all U.S. states except Mississippi.
Will my information be private?
Yes. YOURx Health uses HIPAA-compliant systems and industry-standard security. We limit sharing to what is necessary to deliver care, such as with providers, pharmacies, labs, and shipping partners.
Will I need labs?
Sometimes. Certain therapies require baseline or follow-up labs. Your clinician will advise which tests are needed and when.
The bottom line
YOURx Health makes evidence-based longevity care simple. Complete a quick intake, get physician review without a required video call for standard cases, and if appropriate, receive discreet delivery to your door with ongoing support. If a prescription is not right, you will get clear guidance on safer options. When you are ready, start your intake and move one step closer to personalized, physician-guided care from home.
