Returns & Refund Policy
Last updated: Auguest 20, 2026
1. Overview
We want you to be satisfied with your purchase. This Returns & Refund Policy explains which products are eligible for return, the applicable timelines, and how refunds are processed.
If you have any questions, please contact us using the information below.
2. Prescription Medications
Due to federal and state pharmacy regulations, prescription medications are not eligible for return once dispensed by the pharmacy.
However, if:
- Your medication arrives damaged
- You receive the incorrect medication
- There is a dispensing error
Please contact us within 30 days of delivery. We will work with the dispensing pharmacy to review the issue and, if appropriate, provide a replacement or refund.
We may require photos or additional documentation to process claims involving damage or errors.
3. Consultation Fees & Memberships
Fees for medical consultations, provider visits, and subscription or membership services are non-refundable once services have been rendered.
If you cancel a membership:
- Cancellation will stop future billing
- You will retain access through the end of the current billing period
- No partial refunds are provided for unused time unless required by law
4. Refund Processing
If your return or claim is approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for processing after approval
- Your financial institution may require additional time to post the refund
If a return does not meet eligibility requirements, we will notify you.
5. Order Cancellations
Orders may be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled.
Prescription orders cannot be canceled once the pharmacy has begun fulfillment.
6. How to Start a Return
To request a return or report an issue, please contact:
YOURx Health
880 22nd St
Beaumont, TX 77706
(833) 563-1061
info@yourxhealth.com
Please include your order number and a description of the issue.