Privacy Policy
Last updated: January 25, 2026
Introduction
YOURx Health (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telemedicine services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account
- Schedule a consultation
- Complete health questionnaires
- Communicate with our healthcare providers
- Make payments for services
This may include: name, email address, phone number, date of birth, address, medical history, current medications, health goals, and payment information.
Health Information
We collect Protected Health Information (PHI) as defined by HIPAA, including medical history, lab results, prescriptions, and treatment plans. This information is handled in strict compliance with HIPAA regulations.
How We Use Your Information
We use your information to:
- Provide medical consultations and prescribe treatments
- Communicate with you about your care
- Process payments and fulfill prescriptions
- Improve our services and user experience
- Comply with legal and regulatory requirements
- Send important updates about your treatment or our services
HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information is:
- Encrypted during transmission and storage
- Accessible only to authorized healthcare providers and staff
- Never sold or shared for marketing purposes
- Used only for treatment, payment, and healthcare operations
Information Sharing
We may share your information with:
- Healthcare Providers: Licensed physicians who provide your care
- Pharmacies: To fulfill your prescriptions
- Lab Partners: When lab work is required
- Payment Processors: To process transactions securely
- Legal Authorities: When required by law
Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and updates
- Access controls and authentication requirements
- Staff training on privacy and security protocols
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to your information
- Request deletion of your account (subject to legal retention requirements)
- Opt-out of marketing communications
- Receive a copy of your medical records
- File a complaint if you believe your privacy rights have been violated
Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
YOURx Health Privacy Office
Email: info@yourxhealth.com
Phone: 1-800-YOURX
Address: Beaumont, TX