Find answers to the most frequently asked questions about YOURx Health services and products.
What is YOURx Health?
At YOURx Health, we’re driven by our own stories of overcoming health challenges and a passion for empowering others. We’re here to help you take control of your health and enjoy a better quality of life—with proven solutions that work.
Who are the YOURx Health providers?
Our dedicated network of board-certified physicians provides the highest standard of care across all medical specialties
- LegitScript certified
- Veteran clinical oversight
- 50-state medical corporate infrastructure
Our clinical providers are Beluga Health c/o Jonah Mink MD. Feel free to contact them at info@belugahealth.com. Beluga Health, P.A., a Florida professional corporation, has its office located at 1321 Upland Dr., Suite 18399, Houston, TX 77043.
Does YOURx Health require insurance?
All of our products are available on a self-pay basis, as we do not accept medical insurance at this time.
How can I contact support, and what are your hours of availability?
Virtually through the website or you can call (833) 563-1061
M-F 8am to 5pm CST.
Do I need a prescription?
Yes, a prescription is required for all of our products except supplements. After you choose the medication you need, simply complete our online intake form. A board-certified physician will review your information and, if appropriate, prescribe the medication for you.
How do I order your products?
Ordering is simple—just click “Get started” on your product. For prescriptions, complete a quick online intake form for review by a board-certified physician. If approved, your medication ships discreetly to your door. Supplements don’t require an intake form, and you can reorder anytime through your member portal.
How can I get a refill on my prescription?
You can manually arrange this through your members portal or schedule a subscription for a discounted price. You will not be charged until the medication has been processed.
How do I change the date or cancel my next subscription order?
You can pause or cancel your subscription anytime before your next shipment. Just log in to your Customer Portal, go to “Orders,” and click “Manage” on the order you want to update.
How do I log into my account?
Click Here to login.
How does shipping work?
We understand your time is valuable. Once you’re diagnosed and your provider approves a prescription, your medication will be mailed directly to your door.
Can I pay with a credit card?
Yes, after completing the intake process, you’ll receive a secure link to add your credit card, which will be kept on file.
Are my photos and data secure and encrypted?
We take your privacy seriously and follow the latest security standards. Your information is stored on secure, HIPAA-compliant servers. You can review our Privacy Policy here.
What is your Refund Policy?
You can cancel, pause, or postpone your subscription anytime before your next shipment—no questions asked. If possible, please give us at least 48 hours’ notice before your order is processed.
We cannot guarantee refunds for cancellations made after your order has been processed by the pharmacy. Returns are not accepted, and refunds are not guaranteed once a product has shipped.
If you have any issues with your shipment or are not satisfied with your product, contact us within 30 days of receiving your order. We’re here to help and will do our best to resolve any concerns.
Do you service all 50 states?
We service all states except Mississippi.
Partner Pharmacy Information
GoGo Meds DBA Jungle Jims is located at 5484 Dixie Highway, Fairfield, OH 45014, and can be reached at (877) 858-3784. They are licensed to dispense medications in 44 states but cannot dispense sterile compounds. They do not hold licenses in California, Nevada, New Jersey, North Carolina, Texas, Massachusetts, Mississippi, New Hampshire, West Virginia, or Delaware.