Help Center
Frequently Asked Questions
Find answers to the most frequently asked questions about YOURx Health services and products.
What is YOURx Health?
At YOURx Health, we’re driven by our own stories of overcoming health challenges and a passion for empowering others. We’re here to help you take control of your health and enjoy a better quality of life—with proven solutions that work.
Who are the YOURx Health providers?
At YOURx Health, medical care and prescriptions are delivered through our MD Integrations network — a platform connecting you with licensed, board-certified physicians and advanced provider systems across the U.S. through secure telehealth consultations. These providers operate within a robust, compliant medical infrastructure, ensuring high-quality care and guidance tailored to your needs.
Through MD Integrations, you’ll receive physician oversight, personalized treatment recommendations, and appropriate prescriptions based on your online consultation and medical history. This integrated approach combines technology with real medical expertise so you can access care conveniently and confidently from wherever you are.
Does YOURx Health require insurance?
All of our products are available on a self-pay basis, as we do not accept medical insurance at this time.
How can I contact support, and what are your hours of availability?
You can reach us virtually through the website or call (833) 563-1061. Our support hours are M-F, 8 am to 5 pm CST.
Do I need a prescription?
Yes, a prescription is required for all of our products except supplements. After you choose the medication you need, simply complete our online intake form. A board-certified physician will review your information and, if appropriate, prescribe the medication for you.
How do I order your products?
Ordering is simple—just click ‘Get started’ on your product. For prescriptions, complete a quick online intake form for review by a board-certified physician. If approved, your medication ships discreetly to your door. Supplements don’t require an intake form, and you can reorder anytime through your member portal.
How can I get a refill on my prescription?
You can manually arrange this through your members portal or schedule a subscription for a discounted price. You will not be charged until the medication has been processed.
How do I change the date or cancel my next subscription order?
You can pause or cancel your subscription anytime before your next shipment. Just log in to your Customer Portal, go to ‘Orders,’ and click ‘Manage’ on the order you want to update.
How do I log into my account?
Visit yourx.portal.tellescope.com to login to your account.
How does shipping work?
We understand your time is valuable. Once you’re diagnosed and your provider approves a prescription, your medication will be mailed directly to your door.
Can I pay with a credit card?
Yes, after completing the intake process, you’ll receive a secure link to add your credit card, which will be kept on file.
Are my photos and data secure and encrypted?
We take your privacy seriously and follow the latest security standards. Your information is stored on secure, HIPAA-compliant servers.
What is your Refund Policy?
You can cancel, pause, or postpone your subscription anytime before your next shipment—no questions asked. We cannot guarantee refunds for cancellations made after your order has been processed by the pharmacy. If you have any issues with your shipment or are not satisfied with your product, contact us within 30 days of receiving your order.
Do you service all 50 states?
We service all states except Mississippi.